"In today’s world of customer service, “White Glove” is customer support built upon individual customer profiles that enable companies to quickly resolve issues and even prevent them from happening. Such personalized service can be characterized by things like attention to detail, convenience, speed, and even emotional fulfillment."
What’s the first thing that comes to mind when you hear the phrase “white glove service”? Is it a fancy waiter bringing your meal on a silver platter with white gloves? Or possibly a butler inspecting the cleanliness of several surfaces in a stately manor, running his white gloved finger to check for dust?
In today’s world of customer service, “White Glove” is customer support built upon individual customer profiles that enable companies to quickly resolve issues and even prevent them from happening. Such personalized service can be characterized by things like attention to detail, convenience, speed, and even emotional fulfillment. The white glove standard is often expected to provide products, services and solutions tailored to each customer’s specific and unique needs.
To provide the services equal to this definition, starting today if you choose to use the Anthem Broadband provided router, which gives us additional tools and capabilities to monitor and service your connection, you’ll also automatically receive the White Glove customer service package at no charge. This service enhancement includes a managed router with parental controls and device management built in. You’ll also have access to a simple user interface, application management, 24/7 monitoring, and automatic firmware updates to keep your connection running smoothly. Anthem Broadband will also provide additional complementary services and support including:
- Enhanced Initial Setup - installers will take the time to ensure that all devices are connected to the network and that customers understand how to use each of the included services like parental controls, managed Wi-Fi setup, and the creation of a Wi-Fi heat map of the premises.
- One free, on-site service visit per year – a $100 value that Includes servicing any Anthem equipment, troubleshooting other devices, and running cable when needed to improve connectivity.
- Ongoing White-glove technical support to address any connectivity concerns in the home for devices not connecting to the network. Even if a TV isn’t connecting, our technicians will help trouble-shoot the issue. Other devices include smart thermostats, appliances, gaming systems, smart phones, security systems and cameras, and setting up Wi-Fi extenders.
Anthem Broadband recognize that the value of these additional services is a huge expense for us, but it’s also a necessary one if we are going to provide the level of service customers expect, and to support the superior customer service we strive for every day.
While customers do have the option to use their own router and returning the Anthem router at any time, they will forego the additional service benefits and receive only the standard connectivity support included with the monthly equipment rental of $9.95 per month.
Jim Nebeker – Social Media Manager, Anthem Business Group